2011 INFORMS Simulation Society Research Workshop

Simulation in Complex Service Systems

HEC Montréal, July 18 - 20, 2011

2011 Simulation Society Research Workshop

HEC Montréal, July 18 — 20, 2011


Peter J. Haas
Composite Simulation Modeling of Complex Service Systems: Example and Research Challenges

Haipeng Shen
Statistical Modeling of Labor-Intensive Service Systems

Peter W. Glynn
Traffic Modeling for Complex Service Systems

Young-Jun Son, Hui Xi
A Multi-Scale Crowd Behavior Modeling Framework: Emergency Evacuation and Normal Scenarios

John W. Fowler, Adrian Ramirez Nafarrate
Simulation of Healthcare Systems

Sally McClean
Integrating Methods and Practice Across Health, Social and Community Services

David Goldsman
Modeling and Simulation of Pandemic Influenza Outbreaks

Shane G. Henderson, Matthew S. Maxwell, Huseyin Topaloglu
Real-time Control of Ambulance Services

Huseyin Topaloglu, Sumit Kunnumkal
Revenue Management: Applications, Models and Algorithms

Assaf Zeevi
Model Misspecifi cation and Sequential Stochastic Optimization


Poster presentations A

Anjali Awasthi, Hichem Omrani, Omar Charif, Philippe Trigano
Evidence Theory-Based Mode Choice Modeling

Gargi B. Dasgupta, Nirmit Desai, Yixin Diao, Brian Eck, Aliza Heching, David Northcutt, Rodney Wallace
Data Portal for Large Scale Service System Simulation

Yixin Diao, David Northcutt, Rodney Wallace
Deploying Simulation Models in A Large Scale Service Delivery Environment

Peter I. Frazier
Indiff erence-Zone Ranking and Selection for More Than 10,000 Alternatives

Michael C. Fu, Huashuai Qu
Direct Gradient Augmented Regression for Simulation Optimization

Henrik Hult, Thorbjorn Gudmundsson
Markov Chain Monte Carlo for Computing Probabilities of Rare Events in a Heavy-Tailed Random Walk

Sheldon H. Jacobson, Adrian J. Lee
Simulation of Dynamic, Risk-Based Aviation Security Screening Policy Performance

Elnaz Kanani Kuchesfehani, Ehsanallah Naseri
Improving the Scheduling of the Public Transportation System in Montreal

Ketki Kulkarni, Jayendran Venkateswaran
Scheduling in Stochastic Job Shops Using Hybrid Simulation and Optimization Approaches

Pierre Nyquist, Henrik Hult
Large Deviations for the Weighted Empirical Measures of Importance Sampling

Reza Sayyadi, Anjali Awasthi
Using System Dynamics Simulation and Design of Experiments for Planning Sustainable Transportation Systems

Roberto Szechtman, Enver Yücesan
A New Perspective on Feasibility Determination

Vivek Sharma, Ketki Kulkarni and Jayendran Venkateswaran
Production Planning Using Hybrid Optimization-Simulation Based Approach

Yongqiang Wang, Michael C. Fu, Steven I. Marcus
Joint Optimization of Pricing Strategies and Inventory Control with Continuous Stochastic Demand

Jing Xie, Peter I. Frazier
Sequential Bayes-Optimal Policies for Multiple Comparisons with a Control

Enlu Zhou, Fan Ye
Pricing American Options under Partial Observation of Stochastic Volatility


Poster presentations B

Marco Bijvank, Alwin Haensel, Pierre L'Ecuyer, Patrice Marcotte
Improved Bid Prices for Multistage Network Revenue Management

Redha Bournas, Brian Eck
A Method to Optimize the Staffing Levels in a Ticketing Service System with Various Complexities of Service using Simulation

Wyean Chan, Ger Koole, Pierre L'Ecuyer
Multi-skill Call Center Routing Using Weights, Call Waiting Times and Agent Idle Times

Nicolas Chapados, Marc Joliveau, Louis-Martin Rousseau
Stochastic Modeling of Retail Stores for Workforce Management

Kirandeep Chahal, Tillal Eldabi, Terry Young
A Generic Framework for Hybrid Simulation in Complex Systems: A Healthcare Example

Soumyadip Ghosh, Dzung Phan
A Two-Stage Non-Linear Program For Optimal Electrical Grid Power Balance Under Uncertainty

Thibault Gosset, Roland Malhamé, Robert Pellerin
A Stochastic Process Approximation for Optimizing the Cost of a Production Line

Driss Hakimi, Benoit Montreuil
LiveHealth Simulator: Simulation for Monitoring Human Health and Daily Activities

Rouba Ibrahim, Pierre L'Ecuyer
Forecasting Call Center Arrivals

Amel Jaoua, Pierre L'Ecuyer
Modelling and Assessing the E ect of the Non-Linear Dependence Between Call Types in Multi-Skill Call Centers

Sujin Kim, Jong-Hyun Ryu
A Trust-Region Algorithm for Bi-Objective Stochastic Optimization

Pasquale Legato, Rina Mary Mazza, Roberto Trun o
Integrating Discharge/Loading Services with Internal Transfer Services in a Maritime Container Terminal

Tom Lubeck, Redha Bournas, David Northcutt, Brian Eck
Optimizing Staffing Levels for IT Services Using Simulation

Lucia Cassettari, Roberto Mosca, Roberto Revetria, Alessandro Testa
Innovative Healthcare Modeling Methodology based on System Dynamics and State Transition Diagrams

Stewart Robinson, Claire Worthington
SimLean Health: Implementing Simulation and Lean for Improvement of Healthcare Systems

Mehdi Taobane, Pierre Baptiste, Marie-Andrée Fortin, Louis-Martin Rousseau
Using Simulation to Improve Physicians, Patients and Machine Scheduling in a Cancer Treatment Facility